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Icsolutions customer service.
May 16, 2024 · Icsolutions has 1.
Icsolutions customer service. Refunds can also be requested by mail to ICSolutions, 2200 Danbury Street, San Antonio, TX 78217. ICS Mobile will take you to the ICSolutions® web application at www. com for up-to-date information for phone services or contact visitation scheduling. Jul 11, 2022 · Idaho-specific rates: JPay Rates-Idaho Phone services Please continue to monitor ICSolutions website www. 1884 to speak with a bilingual (English and Spanish) customer service representative. Here at the Gaston County Jail we are setup for inmate Debit Calling. ICSolutions Advanced Technology information: Inmate telephone service is provided through ICSolutions. com. 506. They are currently servicing more than 260,000 inmates in over 230 correctional facilities nationwide, including 6 statewide Department of ICSolutions Friends & Family offers prepaid phone services and products, allowing users to sign in or create an account for easy access. Be prepared to verify your identity and provide the phone number you want to unblock. May 16, 2024 · Icsolutions has 1. It has a chat option. ” Our 40+ account managers across the country are dedicated to making sure your needs are met and your satisfaction is guaranteed. Customer Service: 1-877-650-4249 Securus Technologies – Inmate calling and messaging solutions. To request a refund, contact Customer Service at 888-506-8407 or email icscustomer@icsolutions. You may request a refund for any remaining unexpired prepaid phone services on your Prepaid Account. ) In-facility kiosk—an Access Corrections kiosk that accepts cash, credit and debit cards in the lobby of correctional facilities is ready to process your deposit. Customer Care Representatives are available 24 hours a day, 365 days a year to answer any questions and process your purchase. Download the Mobile App: ICSolutions offers a mobile app called "ICS Mobile", available for download on iOS devices through the Apple App Store. ICSolutionsHello Welcome to ICS OnlineLog In Create New Account Product Availability ICSolutions offers an innovative video visitation solution as an alternative to traditional, face-to-face inmate visitation. The centralized ENFORCER® network supports extensive monitoring and performance-analysis capabilities ICSolutionsHello Welcome to ICS OnlineLog In Create New Account Product Availability 1. Jun 16, 2020 · For customer service with ICSolutions, they have a 24/7 customer support at 888-506-8407. com to register for an account, add funding to your account, and schedule visitations. For inquiries regarding inmate calls, please contact Gove County Jail at 785-938-2250 or visit their website at www. ) Online—click here to deposit funds. 1. ICSolutions Attn: Customer Service Department/Prepaid Account 2200 Danbury Street San Antonio, TX 78217 When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls from. Note: ICSolutions® is the only service provider for individual in custody phone services used at IDOC. Callers can also choose our automated payment system for fast service when completing routine account funding tasks. com or contact their customer service line at 1-888-506-8407. Be prepared to provide the inmate's information and your payment details. 2. Fees Rates vary by facility and the location of the person you are calling. Customer Service: 1-800-844-6591 ICSolutions – Prepaid phone and messaging services. We feel the “human touch” of a highly trained qualified representative is extremely important as friends and family of a recently incarcerated loved one are under stress and frequently confused ICSolutions Attn: Customer Service Department/Prepaid Account 2200 Danbury Street San Antonio, TX 78217 When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls from. You can reach them by phone, email or contact form, or use their login assistance service. Direct Bill customer service is available at 800-464-8957. 4 days ago · Provider & Account Setup Kinney County Jail has partnered with ICSolutions to provide inmate calling services. 4 days ago · ICSolutions Customer Service: Phone: 888-506-8407 Website: www. Technical Support Representative ICSolutions has a number of web applications that support external portals for online users, call center agents and the internal customer service personnel. of Corrections has chosen ICSolutions® as the new Correctional Communications System provider. ICSolutions provides prepaid and direct billing services for friends, family members, and attorneys. Please take special note: ONSITE VISITATION SESSIONS · Visitors will be required to enter your confirmation code to log on to the video visitation station at the facility in order to connect to your visit. • We provide our own live, 24/7 customer service; there’s never third-party support. com or by contacting customer service at 1-888-506-8407. Your confirmation code is made up of the For any login issues, please contact the Service DeskSign-in options Many national telephone service providers have enabled spam blocks in an effort to combat telemarketing or robo calls. Access Corrections has a help site. Friends, family members, or attorneys can establish Prepaid Collect calling accounts A refund can be obtained by calling customer service at 866-516-0115. 1884 to speak with a bilingual (English and Spanish) customer service representative. Delivering unparalleled customer service is our top priority! For Sales and Marketing, please contact us by phone or email. To set up an account, manage calls, or address any related inquiries, individuals can reach ICSolutions via their website at www. NOTE: If you intend to conduct offsite visits you will need to download The Visitor™ Windows Edition visitation application by clicking here, or the Android application, ICS Mobile available from the Google Play store. Multiple payment options are accepted, and service representatives are 100% U. Customer Service: 1-866-516-0115 . Security Because we serve only the corrections industry, safety and security are our highest priorities. Apr 18, 2018 · Location Service is not a Cellular Provider service however if you grant permission, it will require your Cellular Provider to disclose the location of the wireless device. Customer Service: 1-800-943-2189 Telmate – Secure inmate communication. Oct 14, 2024 · ICSolutions Phone Number and Customer Service If you need help, ICSolutions has a customer service line. You may also submit your request in writing to: ICSolutions Attn The cost for a remote visit is $5. Visiting an Inmate When can I visit an inmate? Is there a dress code? Can I video call an inmate? You can also contact ICS to block individual in custody calls. Our Customer Care Representatives are available 24/7/365 to assist callers in establishing PrePaid Collect or Debit Calling accounts. This has impacted how you receive calls from friends and loved ones using ICSolutions telephone services. The centralized ENFORCER® network supports extensive monitoring and performance-analysis capabilities Jul 14, 2025 · Inmate Calling Services Refund Policy ICSolutions offers refunds for unexpired balances in Prepaid Accounts upon request. Registrations submitted for a 'privileged' relationship must be approved by the facility's Site Administrator prior to being able to schedule What kind of service do you need support for? Prepaid Collect Call Center Debit Video Visitation Jun 10, 2025 · NEW COMMUNICATIONS SYSTEM Illinois Dept. We provide you with different options for creating an account, purchasing phone services, and even chatting in real time via video visitation. ICSolutions - Keeping People Connected Correctional Communications Prepaid Phone Services Our products and services are designed to help you and your loved one stay connected. WE STRONGLY SUGGEST COMPLETING THIS PROCESS AS SOON AS POSSIBLE. Field Support Technician (Sacramento, CA) Duties: Provide installation, service and support to inmate telephones and call control systems. To unblock a number later, contact ICSolutions again and request the removal of the block. ICSolutionsWelcome to the ICS Online Payments portal! To begin, please enter your user name and password ICSolutions provides services for friends and family to connect with incarcerated loved ones, including visitation scheduling and account management. com or call their toll-free customer service number at 888-506-8407. Leave a review and share your experience with the BBB and ICSolutions. com, where, once you have logged in to your ICSolutions ® account to schedule your visitation. Additionally, we field technicians and site administrators stationed across the country. You may also submit your request in writing to: ICSolutions Attn: Customer Service 2200 Danbury Street San Antonio, TX 78217 For mail in requests, please be sure to include: • Your Name • Return Address • Telephone Number designated to the Prepaid During the first call, you will receive 60 seconds of complimentary talk time and then be given the opportunity to set up an account with a customer service representative. Please go to icsolutions. If you think this is happening, please reach out to your telephone service provider to request any spam blocks be removed. If you need assistance logging into your account, please click here to retrieve your username or reset your password. By providing your consent, you authorize your Cellular Provider to disclose your information to ICSolutions. We provide you with different options for creating an account, purchasing phone services, leaving voice messages and even chatting in real time via video visitation. You may purchase prepaid phone services for a Prepaid or a Debit Telephone Account using the following payment options: Visa and MasterCard credit cards Debit cards Western Union Money order Cashier’s check Jul 25, 2025 · To block calls from an inmate at Pittsylvania County Jail, you can contact ICSolutions customer service directly: ICSolutions Customer Service: 1-888-506-8407 Immediate Block via Phone While you can't proactively block calls before they occur, you can often block a number during a live call or through a prompt provided by your phone carrier. If you want to purchase prepaid phone services for a Prepaid Account using a check or money order, please mail to: ICSolutions Jul 28, 2025 · To set up an account or for any questions related to inmate calling, you can visit the ICSolutions website at www. The video visitation system is manufactured to corrections grade, designed to withstand abuse and provide safe, secure equipment for the intended use within inmate housing units, cellblocks and visitation areas. Registering for visitation All visitors are required to have an ICSolutions® account and register for visitation. Recipients of these calls may include friends, relatives, and attorneys. Jul 4, 2025 · Provider & Account Setup McNairy County Jail has partnered with Inmate Calling Solutions to provide inmate phone services. We're available every day, 24 hours a day! Email: Click here for the email contact form. Consumers are mostly dissatisfied. Online (link to ICSolutions) By mail, sending a cashier’s check or money order to : ICSolutions ATTN: Customer Service 2200 Danbury Street San Antonio, TX 78217 For Inmate Debit Account, include with your payment, your name, your address, your daytime telephone number, name of facility, inmate’s name and ID Number. com Setting Up an Account ICSolutions offers two primary methods for receiving calls from inmates: Collect Calls: With this option, you agree to accept the charges for calls made by the inmate directly to your phone line. You can contact ICSolutions Customer service at (888) 506-8407 or by email at customer@icsolutions. Mail-In Money Order: While less common, users can send a money order to ICSolutions' designated mailing address. com ICSolutions is proud of our reputation for outstanding service. Mailing Address: ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 Jul 29, 2025 · If you have previously blocked calls and want to remove the block, contact ICSolutions customer service at 888-506-8407. Live, U. ICSolutions provides full warranty and maintenance on all of our products and services, at no cost to our clients, for the entire contract duration. icsolutions. Phone number validation requests sent in by mail typically take 5 to 7 business days to process. Jail Information Jul 25, 2025 · After logging in or creating an account, locate the inmate's account and add funds using your preferred payment method. You can also use this number to add money to your phone account. Products & Services Our products and services are designed to help you and your loved one stay connected. Jul 22, 2025 · Contact ICSolutions customer service, provide the necessary information, and request the removal of the block. To set up an account, manage calls, or add funds, you can access the ICSolutions website at www. to provide calling and account billing services to inmates. ICSolutions is proud of our reputation for outstanding service. ICSolutions Customer Service 2200 Danbury St San Antonio, TX 78217 1. EBRPSO has contracted with ICS Corrections, Inc. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. Feel free to contact us with any questions you may have. -based Customer Care Representatives are available 24 hours a day, 365 days a year to assist with their questions, billing issues, payments and prepaid account setup. Communication Services GTL (Global Tel Link) – Phone calls, messaging, and video visitation. 𝙈𝙖𝙠𝙞𝙣𝙜 𝙖𝙣 𝘼𝙥𝙥𝙤𝙞𝙣𝙩𝙢𝙚𝙣𝙩 All visits must be scheduled at least 24 hours in advance and up to one week in advance. If the call blocking was implemented at the carrier level, you will need to contact your phone service provider directly. Read 13 answers from staff, experts and other customers to Icsolutions questions about products and services or ask your own question. Customer Care Representatives are available 24 hours a day, 365 days a year to answer any questions and process your pruchase. Contact the detention center for detailed information. Be prepared to provide the inmate's information, your payment details, and the deposit amount. com to complete number validation. This site provides information on how to receive calls from inmates at the East Baton Rouge Parish Sheriff’s Office (EBRPSO). Toll-Free Number: Call the ICSolutions customer service line at 888-506-8407. Direct Billed Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill. Securely log in to ICSolutions for managing accounts, accessing services, and staying connected with loved ones. Jun 23, 2025 · Toll-Free Phone Number: Users can call the ICSolutions customer service line to make a payment over the phone using a debit card, credit card, or prepaid card. If this does not resolve the issue you may need to also add our customer service number 888-506-8407 to your contact list and contact your carrier to have them unblock calls from the ICSolutions phone numbers associated with the facility. Customer Care Representatives are available 24 hours a day, 365 days a year, to submit your inquiry for review by our investigations team. You can also call our toll-free customer service center at 1 (888) 506-8407. govecountykssheriff. Our first line of support is preventive maintenance, along with automated monitoring of the ENFORCER® calling system and network utilization. The centralized ENFORCER® network supports extensive monitoring and performance-analysis capabilities Sign in to manage your ICSolutions account, access services and products, or create a new account. You must have funds available on your ICSolutions account in order to schedule a remote visit. Aug 1, 2025 · Contact ICSolutions customer service as soon as possible if you need to cancel or reschedule. -based. If you encounter any difficulties logging in, please contact tech support at (866) 228-4031 or through email at techsupport@icsolutions. With nearly 100 product engineers, technical service specialists, customer care representatives and other support personnel, ICSolutions works daily to meet our customers’ needs and improve our products and services. You can contact ICSolutions Customer Service at (888) 506-8407 or by email at customer@icsolutions. California Customer Billing Statements If you believe there is an error on your bill or have a question about your service, please call Inmate Calling Solutions, LLC customer support at (800) 464-8957. ICSolutions Attn: Customer Service Department/Debit Telephone Account 2200 Danbury Street San Antonio, TX 78217 When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment: - Your Name - Your Address - Your daytime Telephone Number - Name of the Facility - Inmate’s Name - Inmate’s Facility Customer Service is available 24 hours a day, 7 days a week. Can I get my money back from ICSolutions? To request a refund by phone, call (888) 506-8407. org for Jul 14, 2025 · To block calls from an inmate at Gilliam County Jail, contact ICSolutions customer service at 1-800-464-8957. ) Phone—dial toll free, 866. Prepaid phone services expire 6 months from the date of your last prepaid services purchase, unless otherwise required by state law. Founded in 2002, Inmate Calling Solutions (ICSolutions) has become the leading provider of innovative telecommunications products, providing cutting edge technology and exceptional customer service to the corrections industry. Internet connectivity issues during off-site visits will not be refunded. Feb 11, 2020 · Can inmates hear voicemails? You can also call our toll-free customer service center at 1 (888) 506-8407. Who is IC Solutions Founded in 2002, Inmate Calling Solutions (ICSolutions) has become the leading provider of innovative telecommunications products, providing cuttin g edge technology and exceptional customer service to the corrections industry. If you have issues validating your number or need any assistance with your ICSolutions account, you should call customer support at 888-506-8407. Nov 16, 2023 · If you need additional assistance, contact ICSolutions Customer Care Representatives: 1 (888) 506-8407, or www. com to request the number be unblocked. From any internet-enabled device, go to www. A visitor must define the inmate (s) with whom they wish to conduct visits and must also define their relationship to the inmate. ICSolutions is a provider of online billing and payment solutions for various industries. Jul 9, 2025 · Call Customer Service: Contact ICSolutions directly at 888-646-9437. ICSolutions customer care 888-506-8407 ICSolutions mailing address ICSolutions 2200 Danbury Street San Antonio, TX 78217 Last update 2 days ago · To request a block or unblock in writing, contact ICSolutions customer service and provide the following information: Account Holder's Name: Your full name as it appears on the phone account. CorrLinks does not have a customer service phone number, just an online help system. Rate information is available to the called party during the call set-up process or by calling the ICSolutions customer service department for assistance at 1-888-506-8407. Visitation Limits: The specific number of visits an inmate can receive per week or month may vary depending on their housing assignment and behavior. 6 star rating based on 199 customer reviews. 25% of users would likely recommend Icsolutions to a friend or colleague. Alternatively, accounts can be set up through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www. S. Contact Us! Before calling for support, please be sure to complete all previous steps in Step 1 - How to Register a New Video Visit Account and Step 2 - How to Schedule a Visit. 345. Our investigations team will determine the root cause of the problem and notify you of those results. Friends and Family Services PrePaid Customer Support Toll Free: (888) 506 Our service commitment includes: Carefully planned and coordinated service transition Dedicated account management 24/7 technical support A nationwide network of local repair technicians Free, ongoing software upgrades Free on-site and/or online training as needed Delivering unparalleled customer service is our top priority! To request a refund via our toll-free customer service hotline, please call (888) 506-8407. For questions or assistance regarding the telephone system or services, please contact the ICSolutions Customer Call Center at (888) 506-8407, 24 hours a day, 365 days a year, or via email through their Contact Form. Do you have a question about using our product, The Visitor? Closed Holidays. ICSolutions also provides customer service information through e-mail, at customer@ICSolutions. Since 2003, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation. If you blocked a number in error, please contact ICS Customer Service via phone or email at 888. • Our corrections-friendly packaging is clear and flexible. Once confirmed, click Done to exit. If you have issues validating your number or need any assistance with your ICSolutions account, contact customer support at 1-888-506-8407. Customer Care Representatives are available 24 hours a day, 365 days a year to answer your questions and process your purchase. 8407 or Customer@icsolutions. Sep 12, 2020 · Phone—dial toll free, 866. You can contact them at 1-888-506-8407 for any issues, including adding money, account setup, and troubleshooting. T he international customer service number for validating your phone number is 210-501-0115. ICSolutions currently provides our ENFORCER® calling system and outstanding customer service to more than 400 individual facilities, making up more than 275 agencies across the United States and providing calling Jul 5, 2025 · Toll-Free Number: Call ICSolutions' toll-free customer service number at 888-506-8407. If you want to purchase prepaid phone services for a Prepaid Account using a check or money order, please mail to: ICSolutions Apr 27, 2025 · View BBB customer reviews of ICSolutions. Sign In to your Inmate Visitation, Mail, Commissary, Phone Calls and More Inmate Visitation To schedule personal inmate visits: Come to the facility and register or schedule a visit at the lobby kiosk. 3. will require customer service assistance at 888-646-9437. Sales Keefe Group prides itself on “Innovative Solutions and Exceptional Service. 13. Register or schedule online at the ICSolutions website. Additionally, the visitation kiosks are powered over The Visitor™ Visitation Management System by ICSolutions® Click the link below and select an Agency for jail visitation information. Feel free to contact us with any questions you may have. We feel the “human touch” of a highly trained qualified representative is extremely important as friends and family of a recently incarcerated loved one are under stress and frequently confused If you don't remember your username, we may be able to send a reminder, if you have added your email address to your account profile. Sign in to manage your ICSolutions account, access services and products, or create a new account. To request a refund via our toll-free customer service hotline, please call (888) 506-8407. • Our employees undergo thorough background screenings and drug testing. dubkhgoqdroiqdamadscqnjspojzanhuyegemqvneuglqzfsuxvbyxvzf